Malouf Ford-Lincoln Inc

Reviews about Malouf Ford-Lincoln Inc

• Sunny Singh

  Nov, 09 2018
  ★ ☆ ☆ ☆ ☆
  Horrible service
  Total con artists
  My brother went to this dealership to purchase a car.we already had made a deal for $20000 for 3yr term over the phone which included interest rate and fees and taxes.they totally changed the deal and convinced him to take a deal which was for $24000 for 6yr term.after he purchased the car he noticed it had a problem the wheels were making a grinding sound he went to the service center at the dealership and even the mechanic heard the sound when they went on a test drive.we left the car there and when we returned the mechanic said there was nothing wrong with the tires on the car.and the sound was normal for those types of tires and suggested us to change them.my brother insisted if we change the tires will the noise go away and the mechanic said maybe.that is not enough to pursue him to buy new tires which he should not pay for since it's only been 1-3 days he had the car.so he decided not to go forward with the deal ,as we were taking the car out of the service center we noticed sound of water in the car.we took it back immediately haven't even left the dealership and the mechanic said he did hear the noise but didn't do anything about it.he again asked us to leave the car at the service center so he can figure out what was the problem with the car because he had to reassemble the car parts to get to the problem.my brother shouldn't have to deal with these problems with the car only being 1-3 days after purchasing the car.i have no clue why would they only offer a 60 warranty on a used car with fairly low milage.management and customer service does not exist in this dealership they were not helpful at all when we decided to return the car.They didn't allow us to return it even though we told them about all the problems with the car.they just asked us to leave the dealership because nothing can be done.one of the employee or manager was very disrespectful and I have a recording of him screaming from the top of his lungs.my brother has been going back and fourth to the dealership multiple time with no success or satisfaction.other then this review I also contacted better business bureau.will be contacting the head of fords,and customer consumer affairs.
  
  In Regards,
  Bhupinder Singh

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